Privacy Policy

Privacy Policy naga26 — Our Commitment to Protecting Your Personal Data

Your privacy is our priority. This document transparently explains how naga26 collects, uses, stores, and protects the personal information of every member who uses our platform.

Last Updated: 1 January 2026 Bahasa Melayu (Malaysia) Malaysia PDPA

Encrypted Data

All personal data is encrypted with 256-bit SSL and stored on secure servers.

Not Sold to Third Parties

Naga26 never sells or rents your personal information to any party.

PDPA Compliance

Our policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

Controls in Your Hands

You have the right to access, correct, and request deletion of your data at any time.

Important Note: This Privacy Policy outlines naga26's data protection practices. By using the naga26 platform, you agree to the collection and use of information as described in this document. Please read it carefully.

1 Introduction

Naga26 ("we", "Platform", or "company") values the trust you place in us by using our online betting services. This Privacy Policy is designed to clearly and transparently explain how we handle your personal information — from how it is collected, used, and stored, to how it is protected and under what circumstances it may be shared.

As a platform operating in Malaysia, naga26 is committed to complying with the Personal Data Protection Act 2010 (PDPA). We believe every member has the right to know what happens to their data, which is why we've written this document in plain language — not confusing legal jargon.

This policy applies to all information collected through the naga26 website, the naga26 mobile app, and all your interactions with our customer support team. If you disagree with any part of this policy, we encourage you to contact us before continuing to use the platform.

2 Information Collected

Naga26 collects various types of information depending on how you interact with our platform. Below is an overview of the data categories we collect:

Data Categories Example Information Purpose of Collection
Identity Information Full name, date of birth, IC number Age and identity verification (KYC)
Contact Information Email, phone number Account communications and support
Financial Information Bank name, account number (partial), transaction records Processing deposits and withdrawals
Technical Data IP address, browser type, operating system Security, fraud detection
Usage Data Game records, betting history, login timestamps Service improvement, responsible gaming
Communication Data Live chat records, support emails Complaint resolution, quality assurance

We only collect information that is strictly necessary for the stated purposes. naga26 does not collect sensitive data such as medical information or religious beliefs unless specifically required by law.

3 How We Use Your Data

The information we collect is used for clear and lawful purposes. The following are the primary uses of your data on the naga26 platform:

  • Account Management: Creating, verifying and maintaining your member account, as well as securely processing all financial transactions.
  • Identity Verification (KYC): Meeting legal requirements by verifying that you satisfy the minimum age and valid identity conditions.
  • Security & Fraud Prevention: Detecting and preventing suspicious activity, money laundering and unauthorised access to your account.
  • Service Improvement: Analysing usage patterns to improve the interface, platform speed and overall user experience.
  • Service Communications: Sending important notifications related to your account, security, platform updates and transaction confirmations.
  • Responsible Gaming: Monitoring wagering patterns to identify members who may need responsible gaming support.
  • Legal Compliance: Fulfilling reporting and compliance obligations to relevant authorities when required by law.

Naga26 does not use your data for third-party marketing without your consent. If you have agreed to receive promotional communications from us, you may withdraw that consent at any time through your account settings.

4 Information Sharing

Naga26 never sells, rents, or trades your personal information to third parties for their commercial gain. However, there are limited situations where we need to share your data with certain parties:

  • Payment Service Providers: Required transaction information is shared with payment processors such as FPX and DuitNow solely for the purpose of processing your transactions.
  • Game Providers: Minimum necessary technical data is shared with third-party game providers to ensure games function correctly.
  • Regulatory Authorities: naga26 will disclose the necessary information to legal, law enforcement, or regulatory authorities when required under Malaysian law.
  • Anti-Fraud Services: Certain data may be shared with certified fraud detection service providers to protect the security of the platform and all members.

All third parties that receive your data from naga26 are bound by strict confidentiality agreements and are only permitted to use that data for the stated purpose.

5 Data Security

Naga26 implements multiple layers of technical and operational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ are:

  • Data Encryption in Transit: All communication between your browser or app and naga26 servers is encrypted using TLS 1.3 with AES-256 encryption.
  • Stored Data Encryption: Sensitive information including financial details is stored in encrypted format using industry-standard tokenisation techniques.
  • Internal Access Controls: Only authorised staff with a legitimate business need may access members' personal data, and all access is logged and monitored.
  • 24/7 Security Monitoring: Our intrusion detection system monitors for any suspicious activity in real time, around the clock.
  • Regular Security Audits: naga26 undergoes regular independent security audits by accredited external firms to identify and address any vulnerabilities.
  • Two-Factor Authentication (2FA): 2FA is available for all member accounts as an additional layer of protection against unauthorised access.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. Should any data security breach occur that may affect your rights, naga26 will notify you within the timeframe required by law and take immediate steps to address it.

6 Cookies & Tracking Technologies

Naga26 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

  • Essential Cookies: Required for core platform functions such as secure login, session management, and CSRF protection. Cannot be disabled.
  • Functional Cookies: Saving your preferences such as language settings and display options to enhance your browsing comfort.
  • Analytics Cookies: Helping us understand how members interact with the platform so we can continuously improve our services.
  • Security Cookies: Helping detect suspicious activity and protecting your account from unauthorised access.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the naga26 platform. Note: naga26 does not use third-party cookies for targeted advertising.

7 International Data Transfers

In certain circumstances, your data may be transferred to and stored on servers located outside Malaysia. This occurs primarily in connection with the technical service providers or cloud infrastructure we use.

Naga26 ensures that any international data transfers are carried out with adequate safeguards and in compliance with Malaysia's PDPA requirements. All such transfers are protected by appropriate data protection agreements and security measures that meet the standards established in Malaysia.

8 Data Retention & Deletion

Naga26 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by Malaysian law.

  • Active Account Data: Retained for the full duration that your account remains active on naga26.
  • Financial Transaction Data: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial legal requirements.
  • Support Communication Data: Retained for 3 years for reference purposes and resolution of any disputes that may arise.
  • Post-Account Closure Data: Upon account closure, personal data that is no longer required will be deleted or anonymised within 90 days, unless a legal obligation requires it to be retained longer.

9 Your Rights

Under Malaysia's PDPA and naga26's policy, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances permitted by law.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Withdraw Consent

You may withdraw your consent to data processing at any time.

To exercise any of the above rights, please contact the naga26 customer support team via live chat or email at [email protected]. We will process your request within 30 business days.

10 Children's Privacy

The naga26 platform is exclusively for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. Should we become aware that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.

If you believe a child under 18 has registered an account on naga26, please contact us immediately at [email protected] so we can take the appropriate action.

11 Privacy Policy Changes

Naga26 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via in-platform notification or email at least 14 days before they take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how naga26 handles your personal data, please contact us through the following channels:

  • Privacy Email: [email protected]
  • Live Chat: Available directly on the naga26 platform, 24 hours a day, 7 days a week
  • Response Time: We are committed to responding to all privacy-related enquiries within 5 business days

For more detailed enquiries regarding the use of your data or to exercise your rights under the PDPA, please include "Data Privacy Enquiry" in your message subject so it can be promptly directed to our data protection officer.


How naga26 Keeps Your Data Safe at All Times

We don't just make promises — every aspect of data security at naga26 is backed by proven technology and processes.

End-to-End Encryption

Every bit of data travelling between your device and naga26 servers is encrypted using TLS 1.3 — the latest encryption protocol used by leading financial institutions worldwide.

Analytics Data Anonymisation

Usage data we use to improve the platform is anonymised beforehand. This means our analytics team works with aggregated data without being able to identify any specific individual.

Layered Data Segregation

Financial data, personal data, and gaming data are stored separately across different systems with their own access controls, minimising risk in the event of any security incident.

Real-Time Threat Detection

Naga26's security monitoring system operates 24 hours a day to detect suspicious login attempts, unusual account changes, and abnormal transaction patterns.

Regular Compliance Audits

Naga26 conducts both internal and external privacy compliance audits annually to ensure our practices remain aligned with Malaysia's PDPA and the latest industry standards.

Ongoing Staff Training

All naga26 staff who handle personal data undergo comprehensive and regular data protection training, ensuring best practices are followed at every level of the organisation.


Your Data Is Safe With Us — Start Your Gaming Journey

Knowing how naga26 protects your privacy lets you play with greater peace of mind. Over 500,000 members have trusted naga26 with their data — and we have never let that trust down.

Bet responsibly. 18+ only.

Bahasa Melayu